Strategic Account Executive

About Temper Pack

Temper Pack is a rapidly growing company headquartered in Richmond, Virginia. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products. The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain, such as Styrofoam coolers. Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using.

• Job Title: Strategic Account Executive
• Supervisor’s
  
  Title:
  
  Director Customer Success
• Department: Sales
• Location: RVA
• Location: 4101 Carolina Ave, Richmond, VA 23223

The Strategic Account Executive will own revenue performance, retention, and account growth with our most critical customers. The candidate will deeply understand the needs of assigned accounts serving as the main point of contact, growing trust and collaboration, developing and executing strategic account plans, managing RFPs, leading contract renewals, and identifying joint value creation and innovation projects that drive customer engagement.

The ideal candidate combines strong commercial acumen with operational understanding and a dedication to customer experience. They are able to build account plans, drive executive alignment, forecast demand, and oversee day-to-day execution. Sales Operations Strategic Account Executives are collaborative team members, demonstrating a capacity for fast-paced work, creative problem solving, and a perpetual willingness to learn. Strategic Account Managers collaborate closely with the Customer, Sales, Manufacturing, Product and Supply Chain teams to bring the voice of the customer to all decision-making.

• Own revenue performance, retention, and growth goals for assigned accounts
• Develop and execute annual and quarterly account plans, identifying expansion opportunities, risks, and share-of-wallet gains
• Lead RFPs and other customer requests for quotes for new projects driving for continual share of wallet gain
• Partner with Account Management and Marketing to develop compelling Q  and executive-level business reviews
• Monitor account health through performance dashboards, order trends, and forecasting analytics
• Collaborate with Finance to ensure pricing/margin targets are met, implement improvement plans or renegotiate as needed when below target
• Lead customer continuous improvement events to solve challenges and demonstrate our operations and execution expertise
• Demonstrate understanding of order policies to ensure customer ordering meets lead times, quantity minimums and other contracted commitments and course correct in real-time if these are not met
• Set clear expectations with customers with direct and professional communication
• Bring VOC to shape requirements of new product development across form, performance criteria, and price strategy
• Collaborate with Sales, Pricing, R&D and Manufacturing teams to expand capabilities to meet ever-changing customer needs to ensure our solutions meet the needs of the market and position Temper Pack for growth with customers
• Learn and utilize the suite of technology solutions to improve internal workflows and deliver exceptional customer experience
• Travel to customer sites and fulfillment centers for process improvement, quarterly business reviews and other engagements to deepen relationships with assigned accounts

• 3-5+ years managing strategic, enterprise, or complex accounts
• Proven track record of meeting revenue or growth targets
• Excellent analytics skills: forecasting, KPI tracking
• Project management experience
• Strong attention to detail
• Capacity for fast-paced work and adaptability to change
• Self-directed learning and retention of training
• Excellent communication skills, both written and verbal
• Proficient in MS Office Suite
• Knowledge of or training in SAP or similar ERP system preferred, but not required

• Bachelor’s degree in a related discipline preferred, or similar professional experience

• Travel up to 50% to Customer sites
• Ability to work in hot and cold environments
• Be on your feet for 10-12 hours
• Represent Temper Pack at Trade Shows and other industry events

At this time, our company will not be engaging with external agencies or third-party vendors for recruitment services. We appreciate the interest of recruitment agencies, but kindly request that they refrain from contacting us regarding potential candidates. We are excited to build our internal recruitment capabilities and establish direct relationships with potential hires.

Temper Pack provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex/gender (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic…