Sr. Client Success Manager; Philly​/VA​/Raleigh-Durham

About Cleerly

We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world‑class engineering, operations, medical affairs, marketing, and sales leaders.

In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado;
New York, New York;
Dallas, Texas; and Lisbon, Portugal, with some roles requiring you to be on‑site in a location.

Cleerly has created a new standard of care for heart disease through value‑based, AI‑driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries.

Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.

At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video; prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.

While we are mostly a remote company, travel is required for some team meetings and cross‑function projects typically once per month or once per quarter. For some roles like sales or external‑facing roles travel could be up to 90% of the time.

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day‑to‑day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long‑term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship‑building skills, and bring a data‑driven mindset to proactively manage client health and success.

The Client Success role is pivotal in ensuring strong, long‑lasting relationships with our clients. This position is responsible for managing day‑to‑day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client’s voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product teams.

• Serve as the primary point of contact for clients within the assigned territory.
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices.
• Conduct regular business reviews, utilization assessments, and check‑ins to ensure client satisfaction and retention.
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data‑driven insights to continuously improve client success initiatives and enhance client satisfaction.
• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions.
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals.
• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success.
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements.
• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion.
• Champion the voice of the customer internally, contributing…