Warranty Administrator

Bring your skills to a company where all 33 of our service locations proudly hold Premier Care Gold certification demonstrating our commitment to providing superior customer care. Kenworth Sales Co. is looking for Warranty Administrator a to join our Richmond, VA team.


** Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

JOB SUMMARY:
The primary function of the Warranty Administrator is to oversee all OEM warranty claims and collect all necessary information, and parts from customers and employees.

DUTIES AND RESPONSIBILITIES
:

• Maintain working understanding of all warranty policies and procedures
• Communicate with vendors on a regular and as-needed basis to discuss all warranty claims and inventory procedures
• Research Warranty Coverage for customers and service department
• Issue warranty credits on repair orders and file warranty claims to completion
• Organize and take inventory of warranty parts/cores daily
• Ship or return parts/cores to suppliers

QUALIFICATIONS
:

• High School Diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years’ experience in general office position
• Organizational and time management skills a must
• Excellent communication skills
• Good attitude and willingness to work as a team
• Must be a hard worker, self-motivated and detail oriented
• Good Work Ethics
• Some Knowledge of heavy truck automotive and engine parts
• Excel and Microsoft Word Experience
• Excellent Typing skills

WORKING CONDITIONS:

• This position involves both sedentary and physically demanding work.
• For part of the shift, s/he will work at a desk in an office setting, doing paperwork, and filing.
• For part of the shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers.
• Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials.
• Must be able to lift up to 50 lbs. unassisted on a regular basis.

BENEFITS:

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company:

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.