Business Performance Analyst - Customer Services Research Team

Overview

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position. This position does not offer relocation assistance.

This position will support the Customer Payment Services Research Team. This role is responsible for assisting with analysis and making recommendations for changes to internal processes and/or standards/specifications to create more efficient and economical operations for Dominion Energy and Dominion Delivery business areas. Strong analytical, critical thinking and problem-solving abilities are required. The role involves analyzing and researching customer-initiated issues across Gas, Electric, and all payment channels.

Ability to quickly resolve complex problems and adjust work plans with limited supervision. Payment Research identifies the root cause, resolves the issue, and explains it to the customer. Strong Excel skills are needed for tasks including cash reporting, exceptions reports, and escalated complaints. The role utilizes SAP accounting and billing systems to review, analyze, and route wires and checks for payment processing.

Assist with projects to identify and document major business processes, conduct best-practice analyses of the business unit’s processes against industry benchmarks, identify opportunities to improve efficiency and effectiveness, develop business cases to support recommendations, and monitor progress of implementing changes. Apply process modeling tools, process improvement methodology, benchmarking, project management, and change management to projects.

Experience
: 2-4 years of relevant experience in related field.

• Experience utilizing accounting and billing systems.
• Experience with data entry and financial data management.
• Ability to exercise independent judgment and decision-making.
• Demonstrated analytical skills.
• Self-starter and ability to work effectively in a team environment.
• Strong Excel skills for daily cash reporting assignments.
• Willingness to learn and apply new skill sets.
• Basic knowledge of computers and strong Microsoft Office 365 products.
• Excellent documentation skills.
• Strong customer service orientation.
• Experience with financial reconciliation, preferred.
• Ability to plan, organize, and facilitate work sessions in a team environment.
• Experience in application of business process improvement, methodology, benchmarking and change management.
• Knowledge of Customer Payment applications/systems (which could include SAP), preferred.

Preferred

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

• Bachelor
• Preferred Discipline(s):
  Accounting, Business, Economics, Finance
• Other disciplines may be substituted for the preferred discipline(s) listed above.

Working Conditions

• Office Work Environment 76 - 100%
• Travel Up to 25%

No specific testing required.

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits,  

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

You can experience the excitement of our company – it’s the difference between taking a job and starting a career.