Risk Manager, Business Continuity and Resilience Risk Management

Risk Manager, Business Continuity and Resilience Risk Management

Do you want to be part of an organization that is dedicated to helping Capital One identify, manage, and effectively mitigate risk - for our customers, our communities, and our associates? Capital One is seeking an enthusiastic, self-motivated Risk Manager to join the Business Continuity and Resilience Risk Management (BCRRM) team within the Operational Risk Management (ORM) second line of defense.

BCRRM is responsible for independent governance and oversight of Capital One's business continuity practices enabling Capital One to respond to and recover from business disruptions. As a Risk Manager, you will provide risk advice and effective challenge to the first line of defense in its identification, management, control, and mitigation of business continuity risks, with a key focus on the Global Payment Network (GPN), as well as technology and third-party services.

As part of the larger ORM organization, you will work with talented associates to provide oversight and effective challenge to ensure our businesses effectively manage operational risk overall. This includes enabling our organizations to maintain a sustainable and holistic operational risk profile to deliver superior products while also protecting our customers. You’ll also bring your unique perspective and experiences to help us be rigorous, curious, and creative.

Risk Managers have a natural passion for managing risk with excellent project, process, and analytical skills. They are highly organized, motivated, and capable of balancing multiple priorities to manage various tasks and timelines. With these skills, they serve as change agents to effectively challenge business leaders on our highest profile risk projects. Risk Managers partner with executives and other risk leaders in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

This role requires the ability to operate as an independent contributor to deliver results, while proactively sharing progress and critical developments to keep the team fully apprised.

• Supports risk advising of Capital One's Global Payment Network (GPN) and Enterprise Technology, acts as a primary interlocutor with tech and third-party risk counterparts, and serves as a thought leader on how to meaningfully enhance our second line framework to oversee Capital One's operational resilience.
• Analyzes data and influences others to proactively identify risks and trends on an ongoing basis. Uncovers new areas of risk related to the payment network and tech services, as well as develops a strong understanding of the data eco‑system.
• Fosters a highly collaborative environment with other risk teams and various partner groups to create an integrated and seamless risk experience for the business (e.g., Compliance, Third‑Party Risk Management, Country Risk, Technology Risk Management). Quickly builds and maintains relationships with key stakeholders, including cross‑functional partners in GPN, tech, and/or third‑party.
• Executes challenge activities to elevate areas of suspected risk and escalates appropriately to Operational Risk Management leadership.
• Provides oversight, guidance and effective challenge to business areas during risk assessments (Risk and Control Self‑Assessments, Process Level Assessments, New Products). This includes ensuring we have the most accurate data entries associated with GPN, tech, and third‑party integration into business continuity plans.
• Consults on Issue/Event analysis or changes in resilience conditions to support first line risk response and to inform senior leaders in risk management of our aggregate exposure to operational disruptions.
• Demonstrates strong communication, collaboration, problem solving and influencing skills across various levels of the organization.
• Balances multiple priorities to help drive business value and support team objectives, while managing tasks and activities related to risk management initiatives to support the BCRRM in a well‑managed capacity.
• Stays current…