Service Delivery Specialist

Hyper Solutions is seeking a detail‑oriented and process‑focused Service Delivery Specialist to support daily field service operations across national and local markets. This role is responsible for coordinating service partner schedules, managing procurement logistics, processing service‑related transactions, and supporting operational execution throughout the service lifecycle.

This position plays a critical role in ensuring operational efficiency, service readiness, and cost‑effective deployment of field resources. The Service Delivery Specialist will work cross‑functionally with Service, Logistics, Finance, Engineering, and Sales teams to improve service delivery, support scalable growth, and maintain accurate operational and financial tracking.

• Schedule and dispatch service partners and internal resources for field service activities
• Coordinate service logistics, including parts availability, procurement, shipping, and delivery timelines
• Generate and manage purchase orders (POs) and service orders (SVs) for vendors and service partners
• Maintain accurate tracking and processing of time and materials (T&M) for service events
• Review and reconcile partner and vendor invoices to ensure alignment with job scope and approved costs
• Support service margin optimization through strategic partner scheduling, utilization, and cost management
• Maintain real‑time visibility into service inventory, delivery timelines, and operational status updates
• Serve as a key operational point of contact across Service, Sales, Engineering, Logistics, and Finance teams

• Develop and document SOPs across the service workflow from initiation through closeout
• Support operational improvements related to system usage, service coordination, and reporting visibility
• Track partner performance and cost trends to support service‑level improvements and cost controls
• Assist Finance with service documentation, reporting, and billing support
• Support scalable processes to accommodate increased service volume and partner network growth
• Participate in internal discussions related to field readiness, scheduling, and operational planning

• Coordinating technician and service partner schedules across multiple markets
• Managing service‑related procurement and parts ordering activities
• Tracking service inventory usage, replenishment needs, and shipping timelines
• Processing and validating service orders, purchase orders, invoices, and T&M records
• Communicating job updates, timelines, and requirements with internal teams and external partners
• Supporting issue resolution related to scheduling, logistics, or service readiness

• 3+ years of experience in service coordination, field operations, or service administration
• Experience working with ERP systems such as Net Suite, SAP, or similar platforms
• Familiarity with service dispatching, procurement processes, and field service logistics
• Understanding of cost controls, operational budgeting, and partner/vendor management
• Strong organizational, communication, and problem‑solving skills
• High attention to detail and ability to manage multiple priorities in a fast‑paced environment

• Experience in electrical distribution, power systems, or technical field service environments
• Experience supporting service contracts, partner programs, or T&M invoicing
• Intermediate to advanced Excel skills and reporting experience
• Strong operational mindset with a focus on process improvement and scalability

Hyper Solutions is building next‑generation infrastructure solutions that support rapidly growing data center and high‑performance computing environments. This role offers the opportunity to play a critical part in scaling service operations and supporting field execution across a fast‑paced, growing organization. You’ll work cross‑functionally to improve operational efficiency, strengthen service delivery processes, and help build scalable systems that support Hyper’s continued growth.

The anticipated minimum hiring range for this role is $80,000 - $100,000 per year plus bonus. Actual salary varies due to factors that may include,…