Process Manager

Job Summary

Our client is seeking an Process Manager to join their team! This position is located in Richmond, Virginia.

• Lead research and root cause analysis on control output to inform remediation and recommend targeted control or process enhancements
• Present findings and recommendations to process owners and stakeholders to guide remediation actions
• Identify and escape trends that help to inform on targeted control or process enhancements
• Ensure documentation is clear, current, and supports compliance, audit, and risk needs
• Recommend and execute documentation updates to strengthen clarity, alignment, and operational effectiveness
• Use existing documentation to guide analysis and identify gaps or inefficiencies
• Develop supplemental materials as needed to reflect evolving processes and controls
• Flag and escape unclear scenarios or documentation gaps, proposing next steps when guidance is needed
• Partner with risk, compliance, legal, and business stakeholders to validate findings and resolve issues

• Bachelor’s Degree or military experience
• 2+ years of process or project management experience
• 1+ year of experience with Google Suite (Gmail, Calendar, Drive, etc.)
• Strong analytical skills with experience in account-level research and root cause analysis
• Comfortable navigating ambiguity and in a dynamic, evolving environment
• Ability to prioritize and work in a fast-paced environment while managing multiple projects simultaneously
• Highly organized and detail-oriented, with proven ability to produce audit-ready documentation
• Proactive and resourceful, able to work independently while escalating appropriately
• Effective communicator who can synthesize and clearly present findings and recommendations to a mid and senior level audience

• 1+ years of experience in Compliance or Risk Management
• Current or Prior Capital One experience is strongly preferred
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• Business Process Management (BPM) certified
• Experience in SQL and/or data visualization (e.g. Tableau)
• Experience or familiarity with Collections or Recoveries

• Analytical
• Problem Solving
• Ownership and Initiative
• Stakeholder Communication and Influence

Location:

Richmond, VA

The approximate pay range for this position is between $40.00 and $46.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.

We comply with local wage minimums.

Benefits include Medical, Dental, & Vision Insurance Plans, Employee-Owned Profit Sharing (ESOP), 401K offered.