Hygiene Coordinator

River Run Dental
- Libbie Mill, 5001 Libbie Mill East Boulevard, Richmond, Virginia, United States of America

Posted Friday, March 27, 2026 at 4:00 AM

At River Run Dental
- Libbie Mill, we pride ourselves in delivering amazing patient care while maintaining a dynamic and fun culture. Our office treats our patients like family and highly values our patient relationships. We work hard and offer the most up-to-date procedures to provide comprehensive care. Our team is an incredible group that works together to achieve the results we are looking for – smiling faces on our patients and our team!!

We would love to have you join our office family!

Hygiene Coordinator – River Run Dental – Multi-Location Support Role

This role is ideal for someone who thrives behind the scenes, loves solving scheduling challenges, and is driven by efficiency, communication, and results. If you enjoy fast-paced environments, working with technology, and making a real impact on patient care and practice growth—this is the role for you.

• Manage hygiene schedules across all locations
• Adjust, reschedule, and maximize appointments daily
• Maintain 5% or less downtime and work toward full schedule utilization

• Confirm all hygiene appointments using established protocols
• Proactively fill openings using waitlists, ASAP lists, and unscheduled patient reports
• Respond to patient communication platforms (Truelark, Axle, Liine, etc.)

• Monitor cancellations and reschedule requests in real time
• Apply cancellation protocols and minimize gaps
• Quickly fill last-minute openings

• Review all schedules each morning across all offices
• Remove unconfirmed appointments by midday
• Continuously fill openings throughout the day
• Track and report daily hygiene availability

• Assist with insurance verification and breakdowns (as time permits)
• Help fill doctor-side opportunities from unscheduled treatment lists
• Support patient communication and inbox management

• Positivity – You bring a can-do attitude, stay flexible, and support your team to create a positive experience for patients and coworkers
• Self-Motivation – You take ownership, act proactively, and look for ways to improve and add value without being asked
• Compassion – You communicate with empathy, kindness, and respect, always putting people first
• Excellence – You hold yourself to high standards, stay detail-oriented, and consistently deliver strong results
• Ethical Integrity – You do what’s right—always—with honesty, accountability, and transparency

• Hygiene schedules consistently at 5% downtime or less
• High confirmation rates and minimal last-minute gaps
• Fast response to schedule changes and patient communication
• Fully maximized hygiene opportunities across all locations

• Dental scheduling or administrative experience preferred
• Strong organization and multitasking skills
• Excellent communication (phone, text, and written)
• Comfortable working across multiple systems and tools
• Detail-oriented with a strong sense of urgency
• Team player with the ability to work independently

• Be part of a fast-growing, people-first organization
• Work in a high-impact role that directly supports patient care
• Collaborate with a supportive, driven team
• Grow professionally in an environment focused on excellence and development

• Paid Holidays
• PTO Program
• 401K
• Tuition Reimbursement
• Professional Training & Development Opportunities