Client Success Specialist at Atlantic Constructors Inc. in Richmond, Virginia

Client Engagement & Success Specialist

Atlantic Constructors is seeking dynamic, motivated, career minded individuals to join our expanding team! Atlantic Constructors has been recognized as an industry leader in the Mid-Atlantic Region for over 50 years.

At ACI we build our company and our culture not by counting people, but by making our people count!

$0.00 COST FOR MEDICAL, DENTAL, SHORT TERM DISABILITY & LIFE INSURANCE (EMPLOYEE ONLY) COVERAGE!

We are seeking an exceptionally organized, people-oriented, and high-energy Client Engagement & Success Specialist to play a central role in shaping our client experience.

This position is more than administrative support-it is a front-facing, relationship-driven role responsible for creating a seamless, elevated, and memorable experience for our clients, partners, and leadership. The ideal candidate thrives in a fast-paced environment, anticipates needs before they arise, and brings an outstanding personality that naturally builds trust, excitement, and connection.

You will serve as the connective tissue between clients, leadership, operations, and business development-ensuring every interaction reflects professionalism, warmth, and excellence.

Essential Functions:

Client Experience & Relationship Management

• Serve as a polished and professional point of contact for clients, company executives, vendors, and partners
• Create a welcoming, memorable experience for high-profile clients
• Support client onboarding and ongoing relationship management
• Coordinate client visits, facility tours, and engagements that leave a lasting impression

Executive & Administrative Support

• Manage calendars, travel arrangements, and scheduling for executives and leadership
• Coordinate meeting logistics, prepare agendas, and track follow-up action items
• Assist in preparing presentations, reports, proposals, and communications
• Maintain strict confidentiality when handling sensitive business information

Events, Marketing & Branding

• Plan and execute customer appreciation events, trade shows, and networking functions
• Coordinate company-hosted meetings and industry events from concept through execution
• Help represent the company at industry events and meetings
• Support social presence (Linked In, media touchpoints, etc.) to amplify engagement
• Partner with sales and leadership to strengthen relationships and enhance visibility

Operations & Coordination

• Maintain CRM systems, contact databases, and engagement records
• Support sales teams and operational leaders with coordination and follow-through
• Assist with office coordination and special projects as needed
• Ensure consistent communication and alignment across internal teams

Supervisory Responsibility:
No

Required:

• 2+ years of experience in client engagement, executive support, hospitality, event coordination, or related roles
• Strong communication skills with a charismatic, polished presence
• Exceptional organizational ability and attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience with CRM or event management tools is a plus
• Self-starter with strong problem-solving skills and follow-through
• Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail, and demonstrate problem-solving skills
• Must adhere to all company policy and procedures

Preferred:

• Event planning and coordination
• Executive calendar and travel management
• Customer relationship management (CRM systems)
• Hospitality or customer service environments
• Background in Industrial or Data Center construction, engineering, or fabrication is a plus
• Education in marketing, communications, or a related field

The Person ality We're Looking For (Critical to the role)

This role demands more than skill-it requires an exceptional personality.

We are looking for someone who is:

• Naturally warm, engaging, and enthusiastic
• Positive and energetic, with a genuine love for working with people
• Comfortable interacting with high-level clients and leadership
• The kind of person people want to work with
• Proactive, thoughtful, and always one step ahead
• Highly adaptable with a "no task too small" mindset
• Able to create a sense of excitement, trust, and ease in every interaction
• Willing to jump in and do whatever it takes to get the job done

Your ability to connect with people and create a remarkable experience will be just as important as your technical skills.

The work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following:

Work Environment:

• This role is primarily office-based with frequent interaction across clients, partners, and leadership.

Physical Demands:

• Routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax
• Full use of PPE when walking through active trade shops (safety glasses,…