Location Manager, Business

Description

For more than a century, Bliley’s Funeral Homes & Cremation Center has stood for service, trust, and professionalism. As we continue to grow, joining our team means being part of a legacy of care and a culture where every associate contributes to the experience families remember. We seek individuals who hold themselves to a high standard and find meaning in helping others.

The Location Manager oversees daily operations at one of Bliley’s funeral home locations, ensuring exceptional service delivery, team performance, and facility readiness. Key responsibilities include leading associates, managing schedules and budgets, supporting family satisfaction, and representing Bliley’s in the community. This role requires strong leadership, funeral industry expertise, and a commitment to Bliley’s standards and values.

The associate must be able to perform the following essential functions with or without reasonable accommodation:

• Communicate with families, associates, and external partners with compassion, professionalism, and discretion.
• Provide clear, timely updates and follow-through to support a consistent family and team experience.
• Manage multiple priorities (staffing, facility needs, vendors, and timelines) with accuracy and urgency.
• Coordinate with funeral directors and location teams to ensure services are prepared and executed as planned.
• Communicate changes quickly to prevent service or workflow disruptions.
• Follow applicable laws and standards governing funeral service and location operations.
• Complete documentation accurately and on time, consistent with legal requirements and company policy.
• Support client family satisfaction goals established by the organization.
• Maintain reliability, punctuality, and responsiveness to operational and service needs.

Champion The Bliley’s Way – “guiding our community through grief with ritual, education, and compassion” – throughout the organization.

Supervise and manage assigned full‑and part‑time associates (e.g., Funeral Directors, Office Managers, Funeral Care Coordinators, Apprentices, and Receptionists), including:

• Create and maintain an environment in which associates can thrive.
• Coach effectively by providing feedback, reinforcing training initiatives, and maintaining accountability to Bliley’s performance expectations.
• Use Client Family Survey data to coach and mentor Funeral Directors, Funeral Care Coordinators, and other associates.
• Ensure appropriate training for all location associates.
• Review and approve time, labor, and PTO requests in accordance with company policies.
• Lead daily team huddles.

Oversee comprehensive support of families throughout the planning and ceremony process, including:

• Initiate contact with bereaved families to schedule funeral arrangement conferences.
• Conduct funeral arrangement conferences with families; respect cultural and religious preferences; provide appropriate guidance; and honor the decedent’s personhood.
• Attend to details of the family experience, fulfill explicit requests, and when possible exceed expectations through thoughtful, appropriate gestures.
• Maintain close contact with families throughout planning; provide proactive updates; address issues promptly; and ensure families feel connected and supported.
• Handle a high volume and variety of calls professionally (e.g., first calls, imminent death calls, vendor/clergy calls, and community inquiries regarding services).
• Complete administrative tasks, including obtaining death certificates; submitting obituaries; preparing printed materials; and coordinating other service logistics.
• Coordinate with cemeteries, churches, clergy, and vendors; arrange military honors and police escorts; and confirm all service partners are aligned on timing and requirements.
• Execute funeral arrangements thoroughly by confirming details are accurate and communicated to ceremony teams.
• Guide families through their first encounter with their loved one at the funeral home by setting appropriate expectations and offering discreet support.
• Support visitations by greeting guests, directing them to the appropriate…