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Chief CX Architect: AI-First Strategy & Enablement

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Faye Dev
Full Time position
Listed on 2026-07-10
Job specializations:
  • Business
    AI Business & Operations, Change Management
Salary/Wage Range or Industry Benchmark: 140000 - 190000 USD Yearly USD 140000.00 190000.00 YEAR
Job Description & How to Apply Below

Faye is seeking a visionary Head of Customer Experience Strategy & Enablement to redefine our CX organization with an AI-driven future. You will architect a technology-enabled operation, guiding the evolution of customer support and claims hand-offs in a high-touch, global context.

Based in Richmond, VA, this in-office role with hybrid flexibility leads a team across humans and AI agents, driving efficiency, omni-channel strategy, and scalable solutions for complex medical and travel cases.

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