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Chief CX Architect: AI-First Strategy & Enablement
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-07-10
Listing for:
Faye Dev
Full Time
position Listed on 2026-07-10
Job specializations:
-
Business
AI Business & Operations, Change Management
Job Description & How to Apply Below
Faye is seeking a visionary Head of Customer Experience Strategy & Enablement to redefine our CX organization with an AI-driven future. You will architect a technology-enabled operation, guiding the evolution of customer support and claims hand-offs in a high-touch, global context.
Based in Richmond, VA, this in-office role with hybrid flexibility leads a team across humans and AI agents, driving efficiency, omni-channel strategy, and scalable solutions for complex medical and travel cases.
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