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Workforce Analyst — Virtual
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-07-14
Listing for:
Elevance Health
Full Time
position Listed on 2026-07-14
Job specializations:
-
Business
Business Analyst, Data Analyst
Job Description & How to Apply Below
Elevance Health is seeking a Workforce Management Analyst I – Real Time Analyst to monitor live call volumes and flex staffing to maintain service levels. This virtual, full-time role includes in-person training sessions and requires evening hours in EST.
The analyst will adjust schedules and routing, reflect accurate staffing, and support SLA adherence using WFM systems, Excel, and Tableau. Prior call center experience and knowledge of WFM tools are preferred.
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