Manager, Policy

Manager, Benefits Policy

Capital One is seeking an experienced Benefits Policy professional to play a critical role in helping the Benefits and HR Services organization deliver Total Rewards that attract the best people to join and stay with Capital One and empower them to live their best lives.

This individual will thrive in a fast-paced, entrepreneurial environment and work closely with peers, partners, vendors, and the Benefits Leadership Team to develop strategy that delivers benefits programs to associates through a seamless and personalized experience. This is a high‑impact position requiring a balance of data‑driven strategy and hands‑on execution.

• Design, implement, and manage a comprehensive strategy for domestic and/or international benefits and well‑being programs that span social, physical, financial and emotional health, and connect to the Company Mission, Vision and Values.
• Drive a culture of well‑being through a variety of marketing, communication, and engagement strategies that empower Capital One associates to live their best lives and support their physical, emotional, financial and social well‑being.
• Seek diverse perspectives from in‑country, international subject matter experts to ensure global solutions maintain cultural relevance, as applicable.
• Develop diverse and effective delivery strategies to engage associates in the benefits programs that are right for them, powered by AI, data, and technology.
• Leverage AI to expedite problem‑solving, drive process efficiency, and improve associate experiences.
• Act as product owner for vendor‑delivered technology solutions, including defining the product roadmap and expanding capabilities and functionality to meet business needs.
• Build and sustain strategic networks to drive work smoothly across Capital One locations, managing processes, routines, communications, and shared documentation.
• Align benefits strategies with organizational goals to attract and retain talent, while optimizing value on investment and associate experience.
• Analyze benefits program metrics to evaluate the portfolio and drive recommendations and improvements based on what is working, the market, and the organization’s strategic imperatives.
• Ensure compliance with regulations, such as ERISA, ACA, HIPAA, FMLA, statutory and international requirements, as applicable.
• Analyze benefit program metrics to evaluate opportunities to harmonize benefits, achieve global economies of scale, assess value on investment, and opportunities for improvement.
• Manage benefits plan financials, including budget forecasting, cost‑sharing strategies, and fiduciary compliance.
• Manage relationships with external vendors (where applicable).

• Strong written, verbal, and interpersonal communication skills
• Ability to effectively build consensus, influence, and collaborate
• Comfortable working in an Agile/Scaled Agile/Scrum environment
• Work experience in Design Thinking/User Experience/Agile
• Strong ability to tell a story with data
• Detail‑oriented strategic thinker with analytical problem‑solving capabilities
• Experienced leading complex projects with a focus on execution and ability to work through ambiguity and deliver work through others
• Experience as a Product Owner driving business intent for an integrated technology solution and ecosystem

• Bachelor’s degree or military experience
• At least 4 years of experience in human resources, benefits, or employee wellness strategies
• At least 3 years of experience working within a matrixed environment
• At least 3 years of project management experience
• At least 3 years of process management experience
• At least 3 years of experience with data management and reporting

• 4+ years of experience in global benefits
• Project Management certification
• Process Management certification
• Professional Human Resources certification
• Certified Employee Benefit Specialist (CEBS) or Certified Benefits Professional (CBP) designation

McLean, VA: $151,900 - $173,400 for Manager, Benefits
Richmond, VA: $138,100 - $157,700 for Manager, Benefits

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.