Business Support Analyst

JOB SUMMARY

The Business Support Analyst provides operational and analytical support to the Technology organization by managing business processes, analyzing data, coordinating work requests, and ensuring the timely completion of operational activities. This role supports day-to-day operations through accurate data management, ticket coordination, and administrative support. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while working independently.

• Analyze, organize, and maintain business data using Microsoft Excel.
• Submit, monitor, and manage tickets through the organization's ticket management system.
• Track ticket progress, proactively follow up, and ensure timely completion of assigned work requests.
• Coordinate with technology teams and business partners to resolve operational issues and obtain required information.
• Maintain accurate documentation of requests, status updates, and completed work.
• Perform data validation and quality assurance to ensure data accuracy and completeness.
• Assist in documenting standard operating procedures (SOPs) and operational workflows.
• Support project activities through task coordination and administrative assistance.
• Prioritize competing assignments while meeting deadlines and service expectations.
• Perform additional operational, analytical, and administrative duties as assigned.

Advanced proficiency in Microsoft Excel, including:

• Formulas
• Pivot Tables
• VLOOKUP/XLOOKUP
• Filtering & Sorting
• Data Analysis

• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills with strong attention to detail.
• Ability to manage multiple priorities and consistently follow tasks through to completion.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with technical and business teams.

Experience using ticketing or work management systems such as:

• Jira
• Service Now
• Azure Dev Ops
• Zendesk
• Similar platforms (preferred)

Experience with SQL and writing SQL queries is a plus but not required.

• 3+ Years Advanced Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, Formulas, Data Analysis)
• 2+ Years Ticketing / Work Management Tools (Jira, Service Now, Azure Dev Ops, Zendesk)
• 2+ Years Data Analysis & Data Validation
• 2+ Years Operational Support & Process Coordination
• Required Strong Analytical & Problem-Solving Skills
• Required Documentation & Reporting
• Required Stakeholder Coordination & Communication
• Required Time Management & Multi-Tasking

• SQL Query Writing
• Technology Operations Support
• Process Improvement & Workflow Documentation
• Quality Assurance / Data Quality Management

Good to have healthcare experience

None