VP, Operations Automation

Vice President, Operations Automation

CORPAY is currently looking to hire a Vice President, Operations Automation within our Pay For You  division. This position falls under our Corpay Payables line of business and is located in Brentwood TN, Richmond VA, or Beaverton OR. In this role, you will be accountable for executing and continuously improving the operations automation strategy for Corpay Payables, spanning back-office automation, desktop process automation for live-agent support, and payment automation, including end-to-end operational ownership of the Pay For You  payment channel.

The Vice President will recommend and execute automation strategy; lead Pay For You  portfolio governance, financial performance, operating-model execution, resiliency, controls, partner performance, adoption, and benefit realization; and escalate material investment, risk, or enterprise-priority decisions to the Senior Vice President of Operations. The role will lead through direct teams, dedicated automation resources, and strong cross-functional influence across Operations, Product, Technology, Data, Risk, Finance, and external partners.

This leadership role will translate the broader Operations strategy into automation priorities that improve scale, cost-to-serve, quality, control effectiveness, associate productivity, client experience, supplier experience, and payment outcomes. The scope includes back-office work, desktop and workflow automation for live-agent performance, and payment automation across website, IVR, workflow, and other payment-enablement channels.

You will report directly to Senior Vice President of Operations and regularly collaborate with the team and departments.

As a VP of Operations Automation, you will be expected to work in an office environment. CORPAY will set you up for success by providing:

• Assigned workspace in the office.
• Company-issued equipment + remote access

The responsibilities of the role will include:

Operations Automation Strategy and Leadership

• Recommending the operations automation vision, target operating model, and three-year roadmap for approval by the Senior Vice President of Operations, and own execution of the approved strategy across Corpay Payables operations.
• Defining how automation will improve scale, cost-to-serve, quality, control effectiveness, associate productivity, client experience, supplier experience, and payment outcomes.
• Establishing the automation portfolio across three primary domains: back-office automation, desktop and live-agent automation, and payment automation.
• Translating business strategy and operating pain points into automation priorities, capacity plans, measurable outcomes, business cases, and recommendations for executive funding and prioritization decisions.
• Creating a common automation taxonomy and decision framework covering robotic process automation, workflow orchestration, AI-assisted work, agentic automation, desktop automation, self-service, website automation, IVR automation, and payment automation.
• Ensuring automation plans are aligned with approved operating-model changes, workforce planning, partner strategy, product roadmaps, and technology architecture.
• Leading operating governance for the automation portfolio and provide clear executive reporting on value, delivery, risk, resiliency, adoption, and decisions requiring Senior Vice President or cross-functional approval.

Back-Office Automation

• Identifying, sizing, prioritizing, and owning automation opportunities across back-office operations, including high-volume manual work, reconciliations, exception handling, research, case processing, data entry, quality checks, reporting, and control execution.
• Redesigning processes before automating them to remove unnecessary steps, handoffs, rework, and failure demand.
• Owning end-to-end business requirements, process standards, controls, acceptance criteria, operational readiness, and post-launch stabilization for back-office automations.
• Partnering with Operations leaders to establish automation pipelines by function, with transparent value estimates, sequencing, dependencies, and accountable business owners.
• Driving adoption and workforce integration so automation reduces manual effort and creates measurable capacity, quality, and service improvements.
• Owning lifecycle management including optimization, redesign, pause, replacement, or retirement of underperforming automations.

Desktop and Live-Agent Automation

• Owning execution of the desktop process automation and live-agent enablement roadmap across customer, supplier, payment, technical-support, and operational service teams, aligned with the broader Operations strategy.
• Deploying guided workflows, knowledge integration, automated research, summarization, next-best-action, data prefill, decision support, case creation, after-call work, and other tools that reduce effort and improve consistency.
• Ensuring agent-facing automation is embedded in the associate desktop and operating workflow rather than delivered…