More jobs:
Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-08-15
Listing for:
Capital One National Association
Full Time
position Listed on 2026-08-15
Job specializations:
-
Business
Business Analyst, Change Management
Job Description & How to Apply Below
Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)
If you thrive in understanding how things work, making them better, solving complex problems and having an impact on our business and customers, join our Customer Resiliency, Recoveries Process Management team.
As a Process Manager within Capital One, you will work with extended teams across the organization to manage and improve your processes, meet our commitments, and continuously improve.
Process Managers thrive in understanding how things work - that means designing business processes, understanding and mitigating business risks, and ensuring we have the right controls in place - and then making them better.
Here’s What You’ll Need To Be Successful:- Good enough is not in your vocabulary!
- A passion for problem solving with the ability to lean into challenges
- Curiosity driven, self-starter, accountable and life long learner
- Solid organizational skills including attention to detail
- Ability to ask probing questions to fully understand initiative impacts and design solutions in line with top of house strategy
- Outstanding collaboration and communication skills, capable of interacting and influencing stakeholders at all levels
- Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
- Identify and implement process improvements driving issue resolution/risk mitigation activities
- Tracking and resolving process breakdowns
- Understanding customers' needs of the process and driving process improvements
- Developing and maintaining formal process documentation including procedures and process flow diagrams
- Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
- Want to dabble in data ? Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×