Provider Payment Integrity Coordinator

Title:

Provider Payment Integrity Coordinator

Hiring Range: $78,000-$95,000

Pay Band: 5

Agency:
Dept of Ed Central Operations

Location:

JAMES MONROE BUILDING

Recruitment Type:
General Public - G

• Review payment transactions, attendance records, provider accounts, banking information, and system data to determine root causes and coordinate timely resolution.
• Support the PASS Correction Request process, including trend analysis and payment-related follow-up activities in partnership with the Subsidy Provider Services Manager.
• Collect, analyze, and synthesize provider payment inquiry data to identify trends, recurring issues, systemic barriers, and opportunities for operational improvement.
• Use provider feedback to recommend improvements to business processes, provider supports, system functionality, and payment operations.
• Serve as a primary business liaison between Provider Services and internal and external partners responsible for payment operations and technology.
• Coordinate with program, fiscal, policy, and technical teams to resolve system issues, prioritize enhancements, and improve provider payment processes.
• Use provider feedback and inquiry trends to strengthen statewide technical assistance, written guidance, training materials, and knowledge resources related to subsidy payments.
• Provide leadership for payment inquiry processes through documentation, standardization, knowledge sharing, and continuous process improvement.
• Support consistent statewide practices without direct supervisory responsibility.

• Demonstrated ability to research, interpret, and resolve complex issues using multiple information sources.
• Demonstrated ability to identify trends, determine root causes, and recommend practical solutions.
• Demonstrated ability to synthesize qualitative and quantitative information to inform decision making and continuous improvement.
• Demonstrated ability to identify opportunities to improve business processes, customer experience, operational efficiency, and program effectiveness.
• Demonstrated experience developing workflows, documentation, standard operating procedures, or business processes.
• Proven ability to build collaborative relationships across organizational boundaries.
• Demonstrated commitment to exceptional customer service.
• Proficiency with Microsoft Office applications, especially Excel (or other data analysis software).
• Demonstrated ability to collect, organize, analyze, and present data.
• Demonstrated ability to learn multiple data systems and technology platforms.

• Experience in a customer-service or customer-facing role and/or case management.
• Experience working with child care providers or other human service partners.
• Experience interpreting policy or program guidance.
• Experience using data to improve business processes or customer experience.
• Experience developing training materials, guidance documents, or technical assistance resources.

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. A rsum will be accepted in lieu of a completed state application. Applications submitted via e-mail, postal service, fax or hand-delivered will not be considered. Successful candidates must pass a criminal background check.

Commonwealth of Virginia employees may have teleworking options available. Final teleworking agreements will be reviewed and approved upon hire. This role will require completion of a Statement of Economic Interests (SOEI), which is filed annual with the General Assembly. Reasonable accommodations are available to persons with disabilities during the application and/or interview process. For assistance call: , [TTY: 786-8389] Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply.

The Virginia Department of Education is an Equal Opportunity Employer and encourages diversity within its workforce.

Name:
Human Resources

Email: humanresourcesginia.gov

In support of the…