Senior Manager, Process Management

Senior Manager, Process Management

We are seeking a dedicated, disciplined, process-oriented Sr. Manager, Process Management professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization.

Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

• Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes
• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
• Work with team members to develop robust risk management processes
• Analyze data and influence others to proactively identify data risks and trends
• Consultation and representation of well managed processes, customer experience, and risk management for new intent
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Collect data and information to provide transparency to senior leadership on the health of the process
• Identify and implement process improvements
• Track and resolve process breakdowns, issues and risk events
• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes

• Self-starter who knows when to work independently and collectively to meet task deadlines and specifications
• Keen ability to navigate "white space" or ambiguous situations
• Collaborative team player attitude with an ability to positively shape and influence effective organizational outcomes
• Eager to periodically participate in other special projects for the team
• Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities
• Passionate about organizational design, development, and effectiveness
• Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results

• High School Diploma, GED, or equivalent certification
• At least 6 years of Process Management or Risk Management experience
• At least 4 years of experience in Continuous Improvement methodologies
• At least 2 years of experience in people management

• Bachelor’s Degree
• 5+ years of experience working with Product and Technology teams
• 3+ years of experience in Project Management
• 3+ years of experience in people management
• 3+ years experience with the regulatory framework governing the financial services industry
• Business Process Management, PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount…