SNAP Quality Assurance Consultant

US

Full time

JR102082

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.

-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit   .

Our Human Services team helps state and municipal human services and economic development agencies keep their promises-responsibly and sustainably-to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

+ Program Consulting

+ Finance Consulting and Billing Services

+ Applied Technology

+ Outsourcing and Operations

+ Strategy

+ Project and Grants Management

+ Assessments and Feasibility Studies

PCG is seeking a highly motivated and dependable Supplemental Nutrition Assistance Program (SNAP) Quality Assurance Consultant with hands-on experience managing and/or administering SNAP eligibility and quality assurance processes. This person will serve on multiple projects assisting states improve payment accuracy and case processing. It is critical that this person is deeply familiar with SNAP policy AND can coach and advise PCG clients.

PCG is seeking a highly motivated and detail-oriented SNAP Quality Assurance Consultant. This person will work on a project team to analyze SNAP eligibility operations, quality assurance processes, and performance data to deliver effective solutions to state agencies. This job will include:

+ Observe and analyze current state business processes related eligibility operations and case processing

+ Review and analyze Quality Control findings and other data to identify root cause of payment errors

+ Translate QC findings into actionable improvement strategies, help states turn findings into training/job aids, policy clarifications, or system/process changes

+ Perform in-depth case reviews to identify root cause of payment errors

+ Identify measures to reduce payment errors, improve efficiency, and improve customer service

+ Develop tools to help conduct quality assurance activities, including measures to prioritize and review error-prone cases

+ Advise agency leaders on implementation and change management

+ Coach supervisors and eligibility processing staff on enhancements to business processes and systems

** Required Skills**  **:*
* + Strong communicator

+ Extensive understanding and knowledge of SNAP eligibility policy.

+ In-depth experience with SNAP Quality Control process and error rate calculation.

+ Ability to work closely with other team members and managers.

+ Ability to coach and advise PCG clients (e.g. state agency leadership, SNAP directors, eligibility staff, etc.).

+ Solid level of comfort with Microsoft Office Suite applications, including Outlook, Word and Excel.

+ Detail and process improvement oriented.

+ Enthusiastic, independent, and self-motivated.

+ Ability to prioritize work and meet deadlines.

+ Ability to recognize and maintain the confidentiality of all materials in the work setting.

+ Ability to work independently with limited in-person supervision.

** Education and Experience**  **:*
* + Minimum of 5+ years of prior experience supervising SNAP eligibility staff and/or completing SNAP quality assurance activities

+ Previous experience in consulting and/or training strongly preferred

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** The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.*
* ** Compensation:*
* Compensation for roles at Public Consulting…