Manager, Retail Strategy & Analytics

Job Description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

The Retail & Human Resources Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive Car Max’s $20B retail sales business and guide decisions impacting the workforce of more than 25,000 Associates. Car Max’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth.

The Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

• Do the Right Thing:
  We prioritize maintaining the culture of integrity which has set Car Max apart in the used car industry, and promote a respectful and inclusive environment at work
• Put People First:
  We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience
• Win Together:
  Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives
• Go for Greatness:
  We continually improve our abilities and the products that we support, to reinforce Car Max’s position as the industry leader

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to Car Max searching for their perfect car. The Retail & HR Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving Car Max’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail & HR Strategy who focus on the different parts of the business. As a Manager, you will work with business partners in our Product, Technology, Human Resources and Operations departments to help drive the business forward on a team focused on one of these areas:

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on Car Max’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure Car Max’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact
• Human Resources (HR) Strategy – Works to improve the Associate experience across Car Max’s workforce, guiding decisions on staffing, compensation & benefits, talent development, retention, and more

• Be a thought leader who helps set the strategic direction for business partners in Product, Technology, HR and Operations
• Partner across the business to ensure the strategy of all teams you support ladders to Car Max’s overall vision and strategic plan
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
• Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau