Employer Relationship Manager

Employer Relationship Manager

The Employer Relationship Manager (ERM) serves as a liaison between VRS and participating employers. The incumbent is responsible for outreach to and relationship building with the employer community, and resolving escalations received externally from employers, and internally from other VRS units, such as: employer compliance, policy, technical, and education issues. The ERM serves as an advocate within the agency for employer concerns and perspectives, communicating employer complaints and issues to various teams  ERM frequently leads ad hoc interdepartmental project teams to resolve concerns.

• Communication and Outreach
• Serve as a liaison between VRS and our public employer community. Responsible for communicating agency programs, policies, statutory changes, system updates and benefit best practices to employers, while maintaining productive relationships
• Gather employer feedback and stakeholder perspectives to share with agency staff and help guide internal projects
• Develop and facilitate group presentations and round tables; hold site visits with employers; and answer employer questions verbally and in writing
• Research and Problem Solving
• Research and lead resolution strategies for complex policy and technical issues resulting from employer inquiries, compliance violations, reporting failures, and system malfunctions; identify system and member reporting issues that need to be referred to other units
• Lead temporary project teams, as assigned; serves as a non-technical project manager assembling cross-functional teams to address and resolve complex policy compliance issues
• Onboard new VRS participating employers, and address operational concerns
• Advocacy
• Serve as a subject matter expert and employer advocate for your designated community of employers
• Monitor the employer community and help employers identify changes in their operations to improve retirement benefit services to their members
• Advise and assist employers to maintain employee information in VRS computer systems

This position provides support for political subdivision (Counties, Cities, Towns, Authorities, etc.) that participate in VRS

• Master's degree in public administration, public policy, or related field, required; an equivalent combination of education and experience may also be considered
• Must have prior experience with public speaking, and presentation development
• Ability to clearly communicate complex legal, policy, and/or system concepts, and analyze data
• A current and valid driver's license, in good standing; periodic travel is required, for this position

• Three years' experience in public relations, benefits administration, human resources, finance, or payroll
• Experience with employee benefits and/or pension administration
• Experience with customer service delivery
• Experience interpreting and applying administrative, legal and regulatory guidelines
• Familiarity with video-conferencing, webinars, and computer-assisted/distance training techniques
• Familiarity with data gathering and reporting tools, such as Power BI, or similar system
• Experience working in the public sector

* VRS is unable to provide sponsorship, for this position*

* Periodic travel is required, for this position
* Currently, this position has a hybrid work schedule - requiring work in the office three days per week, and work remotely two days per week. The selected candidate must be able to work in the office any day of the week as required by the manager.

Hiring Range:

$86,432

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer