Director, Product Management, Servicing Strategy

Director, Product Management, Servicing Strategy

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team:
Join the Servicing Strategy Agent Experiences and Insight Product Team! We are the driving force behind the tools that empower our frontline. Our team defines and builds the critical agent experiences that directly impact and improve our customers' lives every single day. We are currently undergoing an exciting transformation, revolutionizing the way we work by integrating cutting-edge technologies and innovative, human-centric designs.

If you want to build products that shape the future of customer service, you belong here.

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered
  - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused
  - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven
  - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving
  - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership
  - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelor's degree in any field and at least 5 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.