Director of Strategic and Capture

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and visionary Director of Strategic Growth and Capture to lead and drive large-scale capture efforts across Federal and State, Local, and Education (SLED) markets. This role is instrumental in shaping and executing winning strategies, fostering relationships, and delivering competitive solutions that align with MCI's business goals. The ideal candidate is a strategic thinker with a proven track record of managing diverse capture efforts in both Federal and SLED sectors.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and visionary Director of Strategic Growth and Capture to lead and drive large-scale capture efforts across Federal and State, Local, and Education (SLED) markets. This role is instrumental in shaping and executing winning strategies, fostering relationships, and delivering competitive solutions that align with MCI's business goals. The ideal candidate is a strategic thinker with a proven track record of managing diverse capture efforts in both Federal and SLED sectors.

• Lead capture efforts across Federal and SLED markets, ensuring alignment with MCI’s strategic objectives and growth priorities.
• Develop and execute capture strategies tailored to Federal and SLED procurement environments, addressing unique challenges and opportunities.
• Serve as a trusted advisor to senior leadership, providing insights into market trends, competitor analysis, and strategic recommendations.
• Build and sustain strong relationships with internal stakeholders, teaming partners, and government customers.
• Oversee both long-term (12–18+ months) and short-term capture efforts, coordinating cross-functional teams to ensure execution excellence.
• Analyze Federal and SLED market dynamics to identify opportunities, threats, and areas for differentiation.
• Develop win strategies and value propositions that resonate with both Federal and SLED audiences, demonstrating MCI’s competitive edge.
• Contribute to pricing strategy development, leveraging data and market insights to support competitive bids.
• Manage teaming agreements, NDAs, and resource allocation, ensuring compliance and alignment with organizational goals.
• Collaborate with recruiting and operations to secure Key Personnel and align resources to bid requirements.
• Ensure delivery of high-quality, compliant responses to RFIs, DRFPs, and RFPs, addressing both Federal and SLED…