Manager, Project Manager - Small Business Banking

Manager, Project Manager - Small Business Banking At Capital One, we think big and do big things. We are a high-tech company, and a nationally recognized brand that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration and delivers great experiences for our customers. As a Manager, Project Manager for Small Business Bank Product you will lead the evaluation and execution of intent that improves business efficiency, improves customer experiences and drives financial results.

Our Small Business Bank team is looking for someone who has a bias for action and is insightful, resourceful and self-motivated. If you are excited about assessing processes and identifying and building new solutions that will support our Small Business Bank Product objectives, we want to meet you! In this role, you will drive strategy and execute on high priority projects within the Small Business Bank.

You will take on important and exciting responsibilities from day one, working with key stakeholders across the company. We are seeking a dedicated, disciplined, process focused professional who excels in a team environment. This individual will have demonstrated that they can improve company processes and develop solutions resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence stakeholders at multiple levels of the organization.

The individual will need to demonstrate a blend of strategic and tactical thinking as well as creative and analytic reasoning. Attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong communication and leadership skills and be able to work across teams to enable flawless iterative execution and process improvement projects.

The individual should have the ability and passion for learning new technologies needed for the delivery of great features and solutions.

• Identifying and defining new intent
• Leading a cross functional team in maintaining and developing a core technology stack
• Driving process improvements focused on desired customer outcomes
• Conducting user research to assess real opportunities and inform designs
• Maintaining a healthy backlog and regularly prioritizing backlog as business evolves
• Working with various stakeholders to establish roadmaps in ambiguous context
• Helping team to remove impediments using a strong problem-solving approach - knowing when to escape
• Designing and producing metrics used to measure efficiency and effectiveness of capabilities and features

• At least 3 years of experience in Project Management
• At least 3 years of experience in Process Management
• Bachelor’s Degree or Military experience
• At least 3 years of experience with Agile methodology
• At least 1 year of experience in Legacy Mainframe or Account Ledger Technologies
• At least 1 year of experience using Data tools, eg; SQL, Snowflake, Databricks, Onelake
• At least 3 years of experience in Product Management
• At least 8 years of experience in Project Management
• At least 5 years of Process Management experience
• LEAN, Six Sigma or Business Process Management certification

• Bachelor’s Degree or Military experience

• McLean, VA: $151,900 - $173,400 for Manager, Project Management
• Richmond, VA: $138,100 - $157,700 for Manager, Project Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Monday-Friday are in-person days for associates to spend time together working in our beautifully-designed team areas.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

Capital One is an equal opportunity employer (EOE, including…