Employer Relationship Manager
Listed on 2026-09-05
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Business
Client Relationship Management
Employer Relationship Manager
The Employer Relationship Manager (ERM) serves as a liaison between VRS and participating employers. The incumbent is responsible for outreach to and relationship building with the employer community, and resolving escalations received externally from employers, and internally from other VRS units, such as: employer compliance, policy, technical, and education issues. The ERM serves as an advocate within the agency for employer concerns and perspectives, communicating employer complaints and issues to various teams ERM frequently leads ad hoc interdepartmental project teams to resolve concerns.
Job DutiesEssential Duties and Responsibilities Include the Following:
- Communication and Outreach
- Research and Problem Solving
- Advocacy
Political Subdivisions
Minimum Qualifications
- Master's degree in public administration, public policy, or related field, required; an equivalent combination of education and experience may also be considered
- Must have prior experience with public speaking, and presentation development
- Ability to clearly communicate complex legal, policy, and/or system concepts, and analyze data
- A current and valid driver's license, in good standing; periodic travel is required, for this position
- Three years' experience in public relations, benefits administration, human resources, finance, or payroll
- Experience with employee benefits and/or pension administration
- Experience with customer service delivery
- Experience interpreting and applying administrative, legal and regulatory guidelines
- Familiarity with video-conferencing, webinars, and computer-assisted/distance training techniques
- Familiarity with data gathering and reporting tools, such as Power BI, or similar system
- Experience working in the public sector
* VRS is unable to provide sponsorship, for this position*
* Periodic travel is required, for this position
* Currently, this position has a hybrid work schedule - requiring work in the office three days per week, and work remotely two days per week. The selected candidate must be able to work in the office any day of the week as required by the manager.
Hiring Range: $86,432
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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