Engagement Manager

About InSource Solutions

InSource Solutions is a leading industrial software solutions provider and a trusted partner of AVEVA, a global leader in engineering and industrial software. Leveraging AVEVA's portfolio and the portfolios of our other partners, we specialize in delivering cutting-edge services and solutions that empower businesses across various industries to optimize their operations, improve efficiency, and achieve their digital transformation goals.

The Engagement Manager will define expected client outcomes and lead engagement delivery for the InSource Solutions Operational Intelligence (OI) Practice, a consulting practice built to help manufacturers convert digital and AI investments into measurable operational and financial results.

This is a high-impact, high-visibility role for an experienced and highly self-directed professional who combines manufacturing credibility, consulting discipline, and the ability to turn ambiguous operational problems into structured, fundable paths to value.

The Engagement Manager leads the definition of client needs and expected outcomes and manages the delivery of OI Practice engagements, from initial discovery workshops and readiness assessments through execution support and ongoing advisory relationships. The successful candidate will be equally comfortable walking a plant floor with operators and engineers, leading working sessions with senior executives, and managing an ongoing governance cadence with retained clients.

As a founding-team role, the balance between hands-on delivery and client relationship ownership will evolve as the Practice matures. Success requires strong facilitation, structured problem solving, project leadership, executive communication, and OT/IT fluency to establish credibility in both operational and leadership environments.

• Client Engagement Leadership: Lead the definition of client problems, desired outcomes, and success measures for OI Practice engagements and broader InSource pursuits when required. Lead engagements across scope, workplan, stakeholder alignment, risk, quality, and outcome delivery. Serve as the day-to-day client lead across operators, technical teams, functional leaders, and executive sponsors.
• Discovery and Readiness Assessment: Plan and facilitate discovery workshops that translate operational challenges into prioritized opportunities and actionable roadmaps. Lead multi-week readiness assessments spanning data, technology, organization, process, and business case considerations. Synthesize findings into clear readiness conclusions with identified risks, dependencies, and recommended next steps.
• Ongoing Client Advisory: Own the structure of ongoing advisory relationships, adapting scope as client needs evolve and building client capabilities where appropriate. Maintain continuity as work progresses into follow-on InSource offerings and longer-term support. Conduct periodic governance reviews to track value realization and sustain executive sponsorship.
• Opportunity Identification and Client Growth: Proactively identify the next opportunity within retained client relationships as business needs evolve. Advise clients on the appropriate path forward, whether delivered by InSource or the client’s internal team.
• Business Case and Executive Communication: Translate operational opportunities into executive-ready business cases that quantify value, investment requirements, assumptions, and success measures. Build prioritized roadmaps identifying platform, foundational, and organizational requirements. Produce concise, defensible deliverables and facilitate decision-oriented sessions with executive stakeholders.
• Cross-Functional Collaboration: Engage Continuous Improvement, Organizational Change Management, solution architecture, and other specialist resources when required. Work closely with Sales, Delivery, Client Success, Managed Services, and partner teams to deliver comprehensive client outcomes.
• Delivery Methodology and Practice Development: Partner with the Practice Leader to develop and refine a repeatable engagement methodology. Create and improve workshop guides, assessment tools, readiness scorecards, business case models, and quality standards. Convert engagement lessons into reusable intellectual property and reference cases.
• Practice Scalability and Delivery Excellence: Help shape how the Practice scales, including delivery leverage and handoff models to broader InSource Delivery and…