Senior Associate, Social Impact Volunteerism

Senior Associate, Social Impact Volunteerism

Community Impact and Investment is in the midst of a multiyear transformation to increasingly align business strategy and social impact; launch new, different, and more holistic approaches to investing in our communities; use Capital One's volunteer time and talent in increasingly strategic ways; and use data, analytics, research, and inclusive design to inform more targeted and actionable consulting to our business partners on topics related to a broad view of financial inclusion.

We're seeking a Senior Associate to join the Social Impact Volunteerism (SIV) Skills-Based Volunteering team. The Social Impact Volunteerism (SIV) team is charged with designing and executing volunteer programs that support Capital One's bold impact agenda. We design programs that connect Capital One associates with nonprofits, small businesses, and Community Development Financial Institutions (CDFIs) to amplify their organizational capacity and community impact.

This is a team of changemakers dedicated to empowering our associates to give back through diverse social impact programs, leveraging their unique skills and passions to strengthen communities.

In this role, you'll be expected to:

Program Support:

• Ensure job readiness and financial capabilities and Coders programs are well-managed and maintain Capital One's strong community reputation
• Assist in the development and distribution of centralized tools and resources to assist the broader CI&I team and engagement specialists
• Lead strategic planning and operational improvements to enable programs at scale

Relationship Management

• Collaborate with internal partners on well-managed program planning and execution, maintaining regular cadence of working sessions to ensure alignment
• Lead strategic planning with internal partners to define program priorities and roadmap
• Assess pipeline requirements and partner with Market Engagement and Associate Activation teams to source new partners and volunteers
• Manage external partner relationships, including sourcing and serve as liaison for portfolio of programs

Data, Impact, & Storytelling

• Ensure data is properly collected for hours, impact, and packaged for monthly reporting
• Engage in data analysis and data reporting of volunteer and community partner feedback to refine program processes and generate storytelling opportunities
• Share insights from partner relationships to inform broader CI&I and skills-based volunteer program goals
• Partner with Associate Activation team to highlight stories of impact and build program awareness internally and externally

We want you if you are:

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.
• Wired for Collaboration and Connection. You thrive in a matrixed organization because you know that together we can do better. You're obsessed with building and cultivating relationships. You have a proven track record of building solutions co-delivered across teams and consistently delivering results through others.
• Customer and Experience Focused. You care about doing what's best for the community and for Capital One's associates. You utilize customer journey mapping and human-centered design to look through the eyes of stakeholders, ruthlessly optimizing the end-to-end user experience.
• Data-Informed Strategist. You leverage business insights, surveys, and rigorous analytics to spot trends, build thorough business cases, evaluate process effectiveness, and guide long-term strategic growth.
• Process Oriented. You loathe inefficient processes and look for ways to streamline and document everything you touch. You enjoy creating new processes when it is needed.
• Innovator 're a natural problem solver who thrives on creative challenges, consistently seeking innovative solutions and thinking outside the box to drive impactful results.

Basic Qualifications:

• At least 2 years of experience in program management, project management, or event management

Preferred Qualifications:

• Experience with talent recruitment and placement for professional services or volunteer recruitment
• Experience in consulting services
• Experience with Social Impact programming
• Strong digital communication skills including presentations to executive audiences and non profit audiences
• Demonstrated experience in customer and client management, including managing multiple stakeholders in a matrixed organization

At this time, Capital One…