Parts Sales and Service Representative

1 Resource Group is actively seeking a passionate and detail-oriented Parts Coordinator to make a difference in the Richmond, VA area. If you have a background in heavy equipment parts service and sales, this is the perfect opportunity for you to contribute to a team that values excellent customer service and support.

• Ensure our inventory of machine parts is always up to date by maintaining adequate stock levels and reordering as needed.
• Create and manage a comprehensive research cross-reference file to help accurately identify parts, and collaborate with our Research Analyst at headquarters to obtain pricing for special parts and assemblies.
• Provide customers with parts inventory recommendations and empower them by training them on how to effectively use parts catalogs and PSO cards.
• Maintain meticulous records of all parts assigned to field service mechanics, ensuring that any unused parts from jobs are promptly returned to inventory.
• Expediate daily parts shipments and prioritize the delivery of emergency or back-order items, demonstrating our commitment to customer satisfaction.
• Keep our services accessible by maintaining a contact number in the local directory for after-hours customer inquiries.
• Handle warranty claims efficiently, ensuring a smooth process from start to finish.
• Support the supervisor in safely storing and disposing of EPA-controlled waste, reinforcing our commitment to environmental responsibility.
• Lead monthly 5S and safety audits, taking charge of ensuring that all corrective actions are completed effectively.
• Step up as the acting supervisor of the service center when the Service Center Manager is away.

• Exceptional telephone communication skills that enhance our customer interactions.
• Physical capability to lift, stoop, and bend as needed in this active role.
• Proficiency in operating equipment, such as forklifts, enhancing operational efficiency.
• A valid driver's license with a clean driving record, ensuring eligibility for the company’s auto insurance policy.

• High school diploma or GED equivalent.
• Proven experience in the parts/service industry, with a strong focus on coordinating service efforts between technicians and parts personnel.
• Previous customer service experience is highly valued.

• Enjoy comprehensive benefits, including Medical/Prescription, Dental, and Vision options.
• Benefit from generous vacation time and 10 paid holidays each year.
• Plan for your future with our 401K and Life Insurance options.

If you are ready to take your career to the next level and be part of a dynamic team that prioritizes customer satisfaction and operational excellence,