Neighborhood Services Projects Coordinator

Department:
Housing & Neighborhood Services Department Salary: $85,288.00 - $

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas:
Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives;
Code Enforcement, which works to improve the appearance of communities and maintain standards of living;
Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte;
Char Meck
311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and the Office of Youth Opportunities, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility. The Neighborhood Services Projects Coordinator manages a portfolio of place-based projects designed to support neighborhood stability, economic mobility, and community revitalization across Charlotte.

This role combines project management, cross-departmental coordination, stakeholder engagement, and data-informed planning to advance projects from concept through implementation. The position works with residents, businesses, community organizations, City departments, and other partners to align investments with local needs and deliver measurable community benefits.

• Lead the coordination and management of a portfolio of neighborhood-focused projects by developing scopes, work plans, schedules, milestones, budgets, and deliverables and by working closely with internal staff, consultants, contractors, community partners, and other stakeholders to move projects forward in a timely manner while maintaining strong customer service.
• Manage place-based initiatives that may include neighborhood revitalization, public-realm and infrastructure improvements, placemaking, community facilities, commercial corridor support, neighborhood stabilization, capacity-building, and other projects intended to improve quality of life and expand access to opportunity.
• Build and maintain effective partnerships with residents, neighborhood and business organizations, community-based organizations, property owners, institutions, private-sector partners, and local, state, and federal agencies involved in project planning and implementation.
• Plan and support meaningful community engagement throughout the project lifecycle, including public meetings, focus groups, presentations, stakeholder briefings, and other outreach activities; document feedback and incorporate community input into project strategies and decisions as appropriate.
• Monitor project implementation through regular coordination, site visits, progress reviews, and documentation of project status; track risks, dependencies, timelines, milestones, and deliverables and identify or elevate issues requiring resolution.
• Coordinate project administration, including procurement and contracting activities, review and processing of invoices, budget and expenditure tracking, maintenance of project files, and compliance with applicable City policies, funding requirements, and record-keeping standards.
• Prepare project reports, presentations, briefing materials, and status updates for department leadership, elected officials, community stakeholders, and partner organizations; communicate project goals, progress, challenges, and outcomes in a clear and accessible manner.
• Support problem solving and implementation of community-led solutions by connecting neighborhoods and partners to appropriate programs, technical assistance,…