Operations Coordinator

We're looking for someone who wants to be part of making good things happen in the world.

We're Uplift Community Action (Uplift/UCA)—a 60-year-old Community Action Agency based in Richmond, VA. We serve Richmond, Petersburg, Hopewell, Prince George, and Dinwiddie.

Our mission is to replace poverty with stability and hope.

As Operations Coordinator, you'll design, build, and manage the core operational and administrative systems that keep Uplift running reliably — HR administration, employee benefits, technology and access, procurement and fixed-asset documentation, business insurance, and CSBG Organizational Standards compliance.

This is a build-and-run role. You won't just execute existing processes — you'll create the systems, documentation, and follow-through that make sure this work gets done accurately, on time, and with a clear record. You'll work closely with the Finance Director, the Facilities Lead, and program leadership to keep these systems reliable.

Your first projects—

• HR, benefits, technology and access, procurement, and insurance systems are documented, operating, and reliable.
• Build the calendar and workflow for Uplift's required regulatory and corporate filings with a clear start and completion date, conditions of satisfaction, and a notification and documentation process for each.
• Build and launch Uplift's CSBG Organizational Standards tracking system that keeps every team's required documentation on track for on-time upload to CSBG Reporter.
• Take ownership of employee benefits administration, including this fall's open enrollment, working closely with the Finance Director and our health and retirement plan brokers.
• Build the operational system of record for procurement and fixed-asset documentation, so every purchase and asset has a clear, audit-ready trail.

Success in the first 90 days means these systems are documented, operating, and reliable, surfacing problems early enough to fix before they become missed deadlines.

We'd love to hear your recommendations, too.

Key Responsibilities:

The ongoing work includes:

• Design, build, and maintain onboarding, offboarding, personnel-file, and payroll-notice workflows.
• Manage user-account, permission, shared-drive, phone, and CRM access administration.
• Build and maintain documentation for HR processes so they remain clear, repeatable, and current.

• Own employee benefits administration, including open enrollment, broker and carrier coordination, elections, and changes, throughout the year.
• Manage broker and carrier contracts and renewals.
• Ensure employee benefit elections are recorded accurately and communicated to the Finance Director promptly for payroll and deduction processing.

• Coordinate routine issues and requests with contracted IT.
• Manage user access, permissions, and account provisioning and deprovisioning in coordination with IT.
• Maintain accurate records of technology assets and access.

• Build and maintain the operational system of record for procurement and fixed-asset transactions, including drafting, submitting, and recording required documentation.
• Ensure formal and OEO-threshold procurement steps are documented and traceable; the Executive Director and Finance Director determine when a purchase triggers this process.
• Maintain fixed-asset records, from acquisition through disposal, for non-vehicle assets; coordinate with the Facilities Lead and Finance Director on vehicle-related transactions.

• Own business insurance administration across all lines, including vehicle insurance.
• Maintain accurate insurance records and coordinate policy changes, claims, and renewals.