Content Writer Hybrid

Duration: 6+ Months

This position is hybrid, with the candidate needing to be on-site AT LEAST 3 days/week

RIC
- Content Writer

Job Title:
Content Writer

Location:
Richmond, VA 23219

Duration: 6+ Months

This position is hybrid, with the candidate needing to be on-site AT LEAST 3 days/week

RIC
- Content Writer

The Customer Service Division of DPU is seeking a skilled Process Writer to develop creative and engaging content for various operational areas. This includes job/desk aids, process reminders, procedural checklists, FAQs, operating procedures, and other relevant documentation. The ideal candidate will be proficient in the Microsoft Suite, Teams, and possess a toolkit of modern software applications to enhance content creation and distribution.

• Content Development:
  Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
• Collaboration:
  
  Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
• Editing and Quality Control:
  Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
• Framework Development:
  Develop and maintain a standard operating procedure framework to support consistent and effective content development.
• Regular Updates:
  Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
• Updates and Maintenance:
  Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
• Content on Demand:
  Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.

• Education:
  
  Bachelor’s degree in English, Communications, Technical Writing, or a related field.
• Experience:
  
  Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.

• Proficient in Microsoft Office Suite, Teams, and Canva.
• Strong writing and editing skills with a keen eye for detail.
• Ability to understand and translate technical information into clear, concise documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• High level of competence in technology, including AI, website updating, One Drive, and other complex digital sharing tools.

• Experience in the utility industry, particularly in water and gas operations.
• Familiarity with modern software applications used in content creation and distribution.
• Experience writing process and procedures for customer service or a call center
• Experience writing process and procedures for government or federal regulations.

Prefer candidate to have their own toolkit of authoring and content creation tools.