Customer Service Representative

About Vantage Aviation

Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things’ private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity-backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.

We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menus of services meet the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation.

The Customer Service Representative (CSR) is responsible for day-to-day front desk interaction with aviation customers at Vantage Aviation’s FBO. This position plays a key role in delivering world-class customer service while supporting daily FBO operations. The CSR role requires frequent computer use, radio communications, multitasking, and a high level of focus in a fast-paced and dynamic aviation environment.

• Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
• Accurately receive, dispatch, and process customer purchases and fuel transactions
• Work closely with pilots and team members to ensure customer service needs are met or exceeded
• Maintain a working knowledge of the facility, available services, and the surrounding area
• Replenish supplies in accordance with Vantage standards, including complimentary beverages and customer amenities
• Utilize computers, radios, and point-of-sale systems as part of daily operations
• Maintain a professional, organized, and customer-focused front desk environment
• Perform other duties as assigned

• Ability to comprehend and perform basic math functions
• Strong verbal and written communication skills
• Ability to multitask effectively in a fast-paced environment
• Ability to pass a background check and drug screen
• Willingness to work evenings, weekends, and holidays as required

• 1+ year of experience in hospitality, customer service, or a related field preferred

• Medical, dental, and vision insurance
• Company paid Short-Term Disability, Basic Life, and AD&D
• Paid time off
• 401(k) with company match
• Employee Assistance Program