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Customer Service Associate
Job in
Richmond, Henrico County, Virginia, 23220, USA
Listed on 2026-02-20
Listing for:
Hertz
Full Time
position Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Provide customer service that is above and beyond for customer satisfaction and retention;
Serve as the primary NPS liaison for the management team, updating and communicating on NPS actions and decisions;
Analyze NPS results to determine cause and execute on plans to improve guest satisfaction;
Improve service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed;
Ensure that all corporate policies and procedures are administered and followed by all staff
Position Requirements
10+ Years
work experience
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