Compliance Specialist, Customer Service​/HelpDesk

Overview

Gates Hudson is seeking a compliance Specialist to join our team. The ideal candidate will have experience with tax credit communities.

• Conduct on-going training with office staff. This includes Fair Housing, leasing paperwork, YARDI, accounts receivable, Nexus accounts payable system, workplace safety, and any other type of training that may be needed on a daily basis.
• Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
• Periodic inspection with residents move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.
• Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Consistently implement policies of the community.
• Welcome and show property to prospective new residents. Also, handle incoming phone calls and complete appropriate paperwork.
• Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
• Additional duties as assigned
• Some weekends expected

• Ability to work independently and also as a productive member of a team.
• Landlord/tenant, ADA, and fair housing law.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
• Must have a strong background in customer service
• Must have excellent written and verbal communications skills.
• 3-5 years of Tax Credit experience
• LIHTC Certification preferred
• 1-2 years of leasing experience required