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Customer Service Rep

Director, Customer Experience & Service Ops

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Sharecare
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A digital healthcare company is seeking a Director of Customer Service to lead customer service operations. You will oversee call center activities, ensure customer issues are resolved efficiently, and develop strategies for enhancing service quality. The ideal candidate will have over 10 years of supervisory experience, strong communication skills, and proficiency in Microsoft Office. Experience in call centers or medical settings is a plus.

This position is based in Richmond, Virginia.
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