Customer Service Representative

Join the Bradley Mechanical Team! Bradley Mechanical is seeking a friendly, detail-oriented Customer Service Representative (CSR) who thrives in a fast‑paced, customer‑focused environment. We put people first, creating a workplace where performance and productivity are balanced with collaboration, support, and growth. If you enjoy helping customers, solving problems, and being a key part of a service team, we’d love to have you join us!

• Exceptional company culture – work in a supportive, team‑oriented environment.
• Competitive pay – $18.00 to $22.00 per hour (based on experience).
• Comprehensive benefits package:
  • Retirement savings – Simple IRA with company contributions.
  • Paid time off – Up to 4 weeks plus 8 paid holidays.
  • Health coverage – Medical, dental, and vision insurance.
  • Company‑paid life insurance.
  • Disability coverage – Short‑ and long‑term plans.
  • Career growth – Training, certification reimbursement, and advancement opportunities.
  • Team events – Company outings and team‑building activities.

• Monday – Friday, 7:30 AM – 4:30 PM

• Answer inbound calls and assist customers with scheduling service appointments.
• Provide a positive, professional first impression for all customers.
• Gather accurate customer and job information to ensure smooth service delivery.
• Communicate service expectations, timelines, and next steps clearly to customers.
• Schedule all service calls for electrical, plumbing, and HVAC customers.
• Update and maintain customer records in the system.
• Assist with administrative tasks to support the service and operations teams.

• 2+ years of experience in customer service, call center, or administrative support roles.
• Experience in a service‑based or trades environment is a plus.
• Service Titan experience is a plus!
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong phone etiquette and customer communication skills.
• Ability to multitask, stay organized, and remain calm under pressure.
• Detail‑oriented with strong follow‑through.
• Ability to pass a pre‑employment background check.

If you’re a customer‑focused professional who enjoys being the friendly voice customers rely on and wants to grow with a company that truly values its people,
Bradley Mechanical is the place for you. Apply today!

Salary: $18.00 – $22.00 per hour