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Customer Service Rep HelpDesk/Support

Crypto Resolution Operations Specialist II

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: Coinbase
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading cryptocurrency platform is seeking a Resolutions Operations Specialist to enhance customer experience and provide world-class support. You will act as a trusted advisor to high-net-worth clients, resolving complex issues and anticipating their needs. Key responsibilities include proactive issue resolution and collaborating with cross-functional teams to improve customer insights. Ideal candidates should have relevant customer service experience, strong analytical skills, and a deep interest in crypto.

This role involves regular in-person participation, supporting team collaboration, and is not remote-only.
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