Customer Service Representative​/Data Entry

Overview

Location:

Richmond, Virginia (100% On-site)

Summary:

We are seeking a detail-oriented Customer Service Specialist for a one-year contract.

• Front-line Resolution:
  Serve as the primary point of contact, managing high-volume inbound calls and emails to provide timely and professional service.

• Create, update, and maintain meticulous customer records and detailed documentation of all inquiries and resolutions within the CRM/ticketing system.

• Resolve complaints, de-escalate stressful situations, and proactively provide clear guidance and product/service information.

• Accurately triage complex requests to the correct internal teams (e.g., Billing, Technical Support) while strictly upholding company policies, procedures, and privacy standards.

• Consistently meet or exceed service-level agreements (SLAs) for response/resolution times and customer satisfaction.
• Collaborate with cross-functional teams to identify and recommend process improvements.

• Proven excellence in customer service and conflict de-escalation.
• Strong command of the English language with superior verbal and written communication skills.
• Exceptional attention to detail and ability to perform accurate data entry and meticulous record-keeping.
• Demonstrated ability to remain professional and effective under pressure and to successfully prioritize multiple tasks.
• Proficiency in standard office applications; experience with CRM or ticketing systems is strongly preferred.
• Prior experience in a customer service environment is required.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.