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Customer Relations - Coordinator II
Job in
Richmond, Henrico County, Virginia, 23220, USA
Listed on 2026-06-03
Listing for:
Carmax
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Deliver exceptional customer service through phone, social media, and written communication;
Lead the Iconic Issue Resolution process by building genuine connections and understanding customer needs;
Act as a trusted brand ambassador, navigating escalated concerns to restore confidence and loyalty;
Collaborate across departments to ensure seamless resolutions and uphold Car Max quality standards;
Mentor and guide associates, influencing creative solutions for complex customer situations
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