Lead Visitor Services Associate

Working Title: Lead Visitor Services Associate

Position Type: Part-time (Wage/Hourly)

FLSA Status: Non-Exempt:
Eligible for Overtime

** This is an internal posting open to current VMFA employees only.*
* Department: Visitor Services

Pay Rate: $15.34 per hour

About Virginia Museum of Fine Arts:

The Virginia Museum of Fine Arts (VMFA) in Richmond, Virginia, is one of the largest comprehensive art museums in the United States. VMFA, which opened in 1936, is a state agency and privately endowed educational institution. Its purpose is to collect, preserve, exhibit and interpret art, and to encourage the study of the arts.

VMFA is the only art museum in the United States open 365 days a year with free general admission.

About the Visitor Services Department:

The Visitor Services Department is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. Staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.

General Information:

We are currently seeking experienced, leadership-minded individuals to join the Visitor Services Department as Lead Visitor Services Associates.

This is a part time, non-exempt position with no benefits. This position works varied shifts during VMFA's public hours. VMFA is open 7 days a week from 10 am-5 pm with evening hours until 9 pm on Wednesday through Friday. Evening and weekend availability is required.

Lead Visitor Services Associates support the museum's goal of creating a positive experience for all visitors through providing excellent customer service at the Visitor Services Desk, Membership Desk, and over the telephone. Lead Associates model excellent customer service and best practices and serve in a supervisory capacity in absence of Supervisors or Manager, including handling customer service issues and opening and closing shifts as needed.

• Selling tickets for exhibitions and programs, registering students for classes, selling memberships, gathering visitor feedback, and responding to inquiries in person, over the telephone or via email.

• Assist members with joins, renewals, card requests, and account updates; share issues and requests with Membership and Advancement Services.

• Answer Visitor Services and Membership phone lines and complete transactions, answer questions, and direct calls as needed.

• Assist with training of new associates by participating in training and orientation sessions and shadowing with new associates at the desk.

• Serve as team lead at the desks by:
  Scheduling and providing breaks for associates, monitoring staffing and visitor levels and adjusting or requesting assistance as needed, assisting associates with troubleshooting any technology problems, and assisting associates with customer service issues.

• Open and close shifts as needed.

Minimum Qualifications:

• Outstanding interpersonal and oral communication skills, and the ability to handle a wide range of customer service issues and work courteously with museum staff and the general public.

• Strong leadership and organization skills, and the ability to resolve problems in a timely manner.

• Experience in point of sale systems, including processing transactions, updating customer records, and submitting accurate deposits.

• Associates must be able to do moderate lifting (under 10 lbs); traverse the museum; operate a computer with mouse, keyboard, and barcode scanner; and communicate with staff and visitors in person and via telephone with reasonable accommodations.

Additional Considerations:

• Prior experience in a team lead or supervisory capacity in a museum, retail, or hospitality environment.

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

All applicants must submit an online application. This position will close at 11:55 pm on the designated closing date at the top of the posting listed in…