BDC Service Appointment Coordinator

Job Details

Job Location:

West Broad VW Kia - Richmond, VA 23294
Position Type:
Full Time

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Health savings
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k retirement

• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)