PT Service Appointment Coordinator; BDC

Position: PT Service Appointment Coordinator (BDC)
At West Broad VW-Kia, your career can be driven. As part of Page Auto Group, we offer a place where your efforts can be recognized, your skills can develop, and real opportunities are within reach.

For nearly 50 years, Page Auto Group has been a trusted, locally owned business grounded in strong values and community involvement. Our ownership actively supports several local charities, showing that we care about more than just business—we care about our community.

If you’re ready to take the wheel of your future, we’d love to have you on our team.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Must be able and willing to receive a high amount of inbound calls

Partner with the service department to schedule vehicle service appointments

Greet customers and provide information on shuttle schedule if needed

Contact and communicate with customers to identify automotive service needs

Follow all dealership processes and procedures, high frequency of contact with customers

Thorough documentation of all contacts within the customer management system

Complete internet lead management service work plans on a daily basis

Answer all calls in a prompt, professional and courteous manner

Use scripts to collect all pertinent customer information and document in the system accordingly

Agents must adhere to Asbury phone scripts

Excellent customer service skills and motivation to be successful

High volume incoming and outgoing calls, ranging from 50+ calls per day Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred

Appointment setting experience a plus

Able to multi-task in a fast paced environment

Various language proficiency is always a plus

Team player

Part Time Benefits
401k retirement

Advanced computer & phone skills

Minimum typing 35-40 words per minute at minimum

Experience using customer tracking systems to track calls and appointments preferred

Appointment setting experience a plus

Able to multi-task in a fast paced environment

Team player

Must be at least eighteen years of ageMust be able to pass pre-employment screens (background and drug test)
#J-18808-Ljbffr