Quality Assurance Interviewer

The Quality Assurance Interviewer is required to attend online and in-person interviewer training events and schedule interviews required for quality assurance. Interviewers are expected to perform the following job responsibilities:

• Utilize their personal or VCU acceptable alternative option for phone and internet service for all communications related to this job including sharing a contact number with participants and other VCU staff members
• Obtain consent for participation in interview which may include communicating with legal guardians
• Communicate with disability service providers to schedule and conduct interviews
• Conduct interviews via videoconferencing and phone with people with disabilities who use Home and Community Based Services and/or long term services and supports in Virginia
• Document all activities and survey results in online databases
• Use an online timekeeping system consistently and accurately
• Respond to communications with project staff in a timely manner
• Communicate issues with project staff immediately
• Potentially include some in-person interviewing and travel using personal transportation
• Conduct similar job responsibilities on other projects as assigned which may require additional work hours that cannot exceed an average of 29 hours per week
• Other duties as assigned

• Consistent and reliable access to a phone and internet service
• Provide a phone number that can be shared with the public and other VCU staff members or use the VCU acceptable alternative option
• Effective oral and written communication skills that involve describing and promoting quality initiatives in the state which at times may feel as if you are conducting a ‘cold call’
• Exceptional organizational skills
• Self‑initiation with the ability to work independently
• Strong problem‑solving skills