Equipment Coordinator - Day Shift - Onsite

Chem Treat Equipment Coordinator – Glen Allen, VA

Location:

Glen Allen, VA (Chem Treat facility). Onsite role. Reporting to Customer Support Supervisor – Equipment, International & Customer Relations.

Responsible for high‑volume but sophisticated electronic and phone requests (20–30 per day). Provides unscripted, customized professional service with sole ownership of resolution within a 48‑hour window.

• Quoting and ordering equipment such as controllers, pumps, replacement parts, and custom panels
• Setting up and maintaining tank information in the internal database
• Working directly with vendors for costing and technical assistance
• Handling equipment returns and expedites from start to finish
• Processing and confirming on average 20–30 customer requests through email per day
• Supporting the sales force using a case system to resolve complex situations
• Problem‑solving delivery issues, probing and fact‑finding key elements, tracking orders to delivery
• Reviewing customer purchase orders (PO) for order entry
• Accurately placing text‑based, customer PO, and email chain orders
• Resolving freight charge routing and allocation to accurately apply freight charges to customers
• Providing support for the Chemical Customer Service Team as needed

Monday‑Friday, Day Shift. Overtime or weekends may be required.

• High school diploma or equivalent required. Associate or bachelor’s degree preferred.
• Minimum of 2 years business and/or customer contact center experience.

• Technical equipment knowledge
• Strong interpersonal communication skills
• Ability to communicate cross‑functionally

• Hourly compensation: $26.50 – $26.50 per hour
• Paid Time Off and company holidays
• Professional onboarding and training options
• Career coaching and development opportunities
• Comprehensive health benefits
• 401(k) plan

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We will ensure reasonable accommodation for individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Contact  to request accommodation.

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