FirstAlt Trip Services Rep l

Major Responsibilities

• Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
• Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
• Manage the day‑to‑day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
• Effectively communicate via telephone, email, text message, and chat applications with school districts, transportation partners and team members.
• This position requires a high level of customer service communication and care.
• Handle escalated situations with a sense of urgency, calmness, and professionalism.
• When applicable, agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document.
• Receive incoming client calls with a high level of professionalism and care.
• Problem‑solve transportation concerns from parents, clients, and transportation partners.
• Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients, and employees.
• Successfully navigate multiple computer systems and applications simultaneously.
• Ability to cross‑train and assist in other departments or projects at the manager's request, typically between call volume peaks.
• Detail and solution oriented while being part of a team environment.
• Duties and responsibilities are not limited to the above descriptions and can be modified or changed at management's discretion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company‑owned vehicle, are considered safety‑sensitive and are therefore subject to drug and alcohol testing, including cannabis.