Bilingual Client Service Special; Spanish

Bilingual Client Service Specialist‑ (Spanish)

Job Description

Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.

We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

A vast network with the most visitors, , has helped put over 40 million renters into new homes. We are the fastest growing and leading online apartment rental listing website, offering property, commuter, and neighborhood information across the US. A CoStar Group subsidiary, the  network includes , , , , , , ,  and   is supported by the largest professional research team, which has visited and photographed over 50,000 properties nationwide.

Our team makes over one million calls each month to apartment owners and property managers, collecting and verifying current availability, rental rates, policies, leasing incentives and more.  offers more rental listings than any other apartments website and offers innovative features and tools for our customers. At  we believe that the customer is at the center of everything we do.

• Demonstrated a strong customer focus rooted in empathy toward the customer
• Communicate effectively with peers, management, and customers
• Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
• Be the person who delivers first‑time resolution with quality and professionalism
• Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
• Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
• Support sales colleagues to ensure the highest standard of customer service is maintained
• Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
• Develop a strong understanding of CoStar Group and  technology, tools and products
• Meet and exceed customer and Costar’s expectations

• Bachelor’s Degree from accredited, not-for-profit University or College
• Must be fluent in English & Spanish, both written and verbal communication
• A track record of commitment to prior employers
• 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
• A strong interest (or experience) in real estate.

• Confident personality with the ability to communicate effectively with both internal and external stakeholders
• Ability to plan and organize workload in a fast‑paced environment
• Ability to act on own initiative and work successfully alone and as part of a team
• Ability to adapt quickly in a technology‑led environment
• Proficiency in MS Office
• Be very Team and Quality Service oriented
• Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management
• A strong sense of responsibility to the customer and aren’t satisfied until they are delighted
• Ability to deliver results while working to deadlines…