Senior Customer & Merchant Advocacy Escalation Lead
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-24
Listing for:
Koalafi Is Hiring
Full Time
position Listed on 2026-06-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, CRM System, Client Relationship Manager, Customer Service Rep
Job Description & How to Apply Below
Koalafi Is Hiring is looking for a Customer and Merchant Advocacy III Agent in Richmond, VA. The role involves managing complex customer and merchant escalations and requires strong independent judgment along with proactive communication skills.
The ideal candidate should have 2+ years of experience in customer advocacy and be proficient in CRM systems, especially Salesforce, while managing high-volume tasks efficiently.
You will enjoy a culture of trust and innovation while enjoying competitive benefits including medical and dental coverage.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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