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Client Relationship Manager Customer Success Mgr./ CSM

Customer Relations Analyst: Escalation & Resolution Lead

Job in Richmond, Henrico County, Virginia, 23214, USA
Listing for: CarMax Business Services
Full Time position
Listed on 2026-06-24
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Manager, Customer Success Mgr./ CSM
  • Business
    Client Relationship Manager, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Car Max Business Services is seeking an Analyst for Customer Relations in Richmond, Virginia. This role advocates for customers by resolving complex issues and driving resolution strategies. The ideal candidate will possess strong analytical and communication skills and be capable of mentoring team members. Responsibilities include managing high-impact inquiries and providing insights to improve processes. A Bachelor’s degree and customer service experience are preferred.

Join Car Max and contribute to redefining the car buying experience.
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