Call Center Representative Richmond, VA(

Call Center Representative - $20/hr - Richmond, VA (A1463568DC-Temp) Richmond, Virginia

Salary: USD 20 - USD 20 per hour

Our client, a financial services organization is seeking a Call Center Representative to join their team on a temporary basis with potential to go permanent in Richmond, Virginia.

About The Job:

• Provide customer support via phone, email, and chat to customers, financial professionals, and business partners
• Assist with insurance claims, policy information, and account inquiries
• Resolve customer issues while maintaining high-quality service standards
• Manage a high volume of inbound calls in a fast-paced environment
• Meet performance metrics while delivering an excellent customer experience
• Navigate multiple systems to troubleshoot and resolve inquiries
• Cross-train across additional product lines after completing initial training

About You:

• 1+ year of contact center or call center experience
• Strong communication skills with the ability to provide professional and empathetic customer support
• Ability to multitask, problem-solve, and navigate multiple systems
• Detail-oriented, reliable, and organized
• Strong technical aptitude and computer proficiency
• Ability to handle sensitive customer information with discretion

About The Position:

• Start Date:
  
  ASAP!
• $20/hr
• Temp-to-perm opportunity
• Call center hours: 8:00 AM – 7:00 PM (must be open to all shifts)