Licensed Insurance Representative - Onsite

Overview

TP is a global digital business services company that delivers advanced, digitally powered solutions to help leading brands streamline their operations.

This position will be based on‑site at our Richmond, Virginia location.

As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

We’re looking for fearless people who are inspired to deliver only the best in all that we do.

• Possess an active home state Property & Casualty Insurance License
• High School Diploma or equivalent
• Minimum of 1 year of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• College degree preferred but not required

Key

Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational
  
  Skills:
  
  Strong organizational and problem‑solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401(k) and more)
• Paid Time Off
• Employee wellness and engagement programs

TP is an equal opportunity employer.